Shipping policy
At Happy Dolphin Studio, every wallpaper order is custom printed especially for you. This allows us to create each order with care while keeping waste to a minimum.
Production Time
Because every wallpaper order is made to order, production typically takes 3–5 business days before your order is ready to ship.
During busy periods or holidays, production may occasionally take a little longer. If this happens, we'll do our best to keep you informed.
Where Your Wallpaper Ships From
Happy Dolphin Studio wallpaper is printed to order in the United States and ships directly from our production facility in Mesa, Arizona.
Shipping
We currently ship within the United States.
Once your order has been dispatched, standard delivery typically takes 3–7 business days, depending on your location.
Please note that production time and shipping time are separate. Your total delivery time is the sum of both.
Order Tracking
As soon as your order has shipped, you'll receive a shipping confirmation email containing your tracking information so you can follow your delivery.
Shipping Address
Please make sure your shipping address is complete and accurate before placing your order.
Happy Dolphin Studio cannot be held responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided during checkout.
Lost or Delayed Packages
Once your order has been shipped, delivery is handled by the shipping carrier.
If your tracking information shows Delivered but you haven't received your package, we recommend:
- Waiting 2–3 business days, as some carriers scan packages before they are delivered.
- Checking around your property and any safe delivery locations.
- Asking neighbours or other household members if they accepted the delivery.
- Reviewing the tracking information for any delivery updates.
If your package still cannot be located, please contact the shipping carrier to report the missing package.
Of course, if you need assistance, we're always happy to help point you in the right direction.
Damaged Orders
If your order arrives damaged or you believe you've received the wrong product, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A brief description of the issue
- Clear photographs of the product and, if applicable, the packaging
For more information, please see our Refund & Returns Policy.
Questions?
If you have any questions about shipping, delivery, or your order, please contact us through our Contact page or email us at info@happydolphinstudio.com.